Comments on: Putting Comcast on Notice

By: Brady Mills

Brady Mills — Sun, 25 Jul 2010 08:05:50 +0000

Ha! I loved the responses from the Comcast *subcontractor* — and the response from *We Care* @ Comcast. They should be ashamed that they hire (or subcontract) people who feel it’s appropriate to publicly admit their affiliation with their company while having fits of rage on someone’s message board.

I am glad you resolved your problem though. I’ve been struggling with Comcast for a very long time. At one point, my business services didn’t work at all in my (new) office building, and when they did it was very rare. So, my employees ended up spending most days at the coffee shop, where the Internet was more reliable. Probably wonderful for my employees but very embarrassing for me — It was a brand new office and rendered useless because Comcast.

Unfortunately, commercial services require a three year contract (which I had to have, because it was a commercial building)…. and even though their service didn’t work they had me locked in. After complaining enough and filing a complaint with the FCC, they canceled my contract and apologized. I thought it was all over…. at last.

Six months passed and all was well. I had switched back to using residential services which worked better than commercial for 1/3 the price and with much faster customer service response. Everything seemed to be perfect, until I received a call from a bill collector demanding that I pay Comcast $3,000.00 for early termination of my contract. What?

I immediately called the Comcast representatives who canceled my contract (I had their names and several email correspondences) thinking it was just some paperwork error. They denied ever talking to me.

So I decided to continue calling them and record our phone conversations where they vehemently denied ever speaking with me. I then approached them with the recordings and emails and threatened to contact the FCC again.

Although they didn’t cancel my contract, and I’m still on Comcast’s subpar business class internet, they did reduce my rate to residential prices and are now only requiring me complete one more year of misery. I probably should have just taken them to court, but it isn’t worth it. I’d never win against the multi-billion dollar ivory tower of digital greed…

So while I ride out my Comcast sentence, it’s nice to read that I’m not alone. Perhaps I should start a support group when I’ve been released. “Hello my name is Brady, and I’m a Comcast Survivor…”

“… because I will survive, Comcast! I will.”

By: adamic

adamic — Thu, 15 Apr 2010 05:55:51 +0000

I would just go buy a router which will give you multiple local addresses and a hardware firewall.

By: ECW

ECW — Wed, 14 Apr 2010 23:33:40 +0000

*chuckle* This is the normal behavior of most cable modems, (and techs for that matter) there are reasons on their end for why it takes awhile to register a different MAC address.. It would have eventually, ‘spoofing’ is not required, but it is faster sometimes. I cannot agree that the tech was necessarily dumb.. It may be nice to think so, but I imagine he just didn’t give a shit. It really is Nnot the job, or concern of Comcast to get more than a single, directly connected machine on-line..

He may have even known that it takes awhile for it to register a new device when switching around the way you were, but was enjoying making another ‘stupid user’ (as they see them) figure it out for him/her self. It is how he amuses himself maybe.

By: coldinnh

coldinnh — Mon, 01 Feb 2010 01:24:36 +0000

My Comcast service came with directions to plug cable from modem into my mac. Where do I get info on what to do to avoid directly plugging computer into cable modem? I would love to plug my pc laptop into Comcast line, but fear it will take days (and blood pressure points) to get it working again. I understand Comcast only wants you to use 1 computer per cable modem….
And I am trying to learn about computers, but until I get there, I have to rely on the help of people who know more than I do.

By: adamic

adamic — Mon, 11 Jan 2010 20:10:46 +0000

Well I am sorry you had these problems. The solution is to plug the router into the cable modem and reset the cable modem. This way the cable modem uses the mac address of the router. Then the router (using DHCP) will give out the local addresses for all your other computers. If that doesn’t work then something is wrong in the router settings. Reset the router (they all default to working settings) You will, of course, lose all those tables for your firewall. ***NEVER PLUG A COMPUTER DIRECTLY INTO A CABLE MODEM*** It takes seconds to get hacked.

By: albert

albert — Fri, 23 Oct 2009 15:50:02 +0000

I have to jumpstart my router. Cloning the computers nic to the router alone doesn’t get me online. If I hook the computer to the modem, get a comcast ip# unplug the computers e-cable from the modem then hook the cloned router to the modem and the computer back to the router. The router will then perform at least until lease renewal or power loss. At which time I have to jumpstart again. PITA . Comcast says router isn’t supported, but they also said that about my modem ( not a comcast modem). Still working on finding the correct and complete solution that doesn’t involve cable swaps.

By: Justin

Justin — Sun, 18 Oct 2009 22:39:53 +0000

I’ve had the same issue a few months back, except it wasn’t just my internet but everything on the line in general. I had four different technicians come out to fix the issue. After the fourth person the issue was still not resolved and they sent out a “Supervisor Technicians” as what the phone rep clearly stated. Well being that I manage three apartment buildings I found that they did not send out a “super technician” it was just a normal Comcast technician that just played with the line and saw that the last four technicians either never checked the box or never hooked up my service in the box located in the basement. And they kept asking me why I wanted to cancel my service… Go figure!

By: b

Wed, 07 Oct 2009 00:22:36 +0000

I have to say that the technician from comcast is a retard. Im a technician in Arizona for Cox, sub also, and we do not treat our customers like that down here. You do tend to get the asshole customers, but as a tech you learn to deal with it. Also with that he should have never left without it working properly. It does not matter what modem or router you have they all work the same. Im sorry you all have to put up with techs like this guy.

By: SE7EN

SE7EN — Tue, 01 Sep 2009 13:07:15 +0000

In response to “omg you are the biggest retard” and “Comcast Rep” who posted earlier in this post

The biggest issue with your tech people is that they know absolutely nothing about “tech”. You sub-contract out these low-life people who can’t even pass their Cisco tests. I admit, there may be some comcast techs who are actually worth a damn, but I haven’t met one in Chicago.

The experiences I have had required me to switch all my services to AT&T because I was so disgusted with service. The sub-contracted company has asked for gas money after being 2 hours late, I’ve had numerous issues with packet loss even after checking my own lines and the tech “checked the lines”. The more people hate comcast the worse they do, you’d seem to think it would be the other way around.

Don’t give me your words of disrespect either, it is rather funny how the “comast tech” above posted all of the profanity, it just shows his true IQ level.

In conclusion, I can actually label myself a tech due to the certifications I’ve received from Cisco.

By: KC

KC — Thu, 20 Aug 2009 20:55:58 +0000

Thanks a bunch for posting this. I believe this may have solved my problem too. I wont’ know until I can try it once I get home, but at least it explains to me why nothing was working on any computer except the one that the install tech had set their equipment up for.

Unfortunately, I know I did try to reset the modem, but I’ll try once again, in case I had accidentally done it while the computer wasn’t connected.